Once we receive your item we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days depending on your card issuer’s policies.
We are only responsible for your returned parcel when it has been received by us. Items lost in transit will not be treated as having been returned. Please therefore ensure your returns postage method has sufficient insurance to cover the value of your items.
Please keep your proof of postage so if, in the unlikely event, your parcel goes missing you can take this up with the courier/postage company .
Please note we cannot be held accountable for clothes which have been washed incorrectly. We advise washing on a cold gentle cycle with a mild detergent, and air drying flat.
